Modifications History

If you have questions about our practices or how we handle your personal data, you can reach out to us at the following address:

What is personal data and when is this Privacy Statement applicable?

In this Privacy Statement, the term “personal data” means any information that relates to an identified or identifiable person. This includes data collected through cookies and other tracking technologies.

This Privacy Statement applies to:

• Your use of our website and digital platforms
• Your interaction with TRANSTEX applications and communications
• Participation in online job applications
• Any digital marketing interactions

It does not apply to how your employer or third-party websites process your data.

What personal data do we collect and for what purposes?

• Identifiers (e.g., name, email)
• Device and technical info (e.g., IP address, browser, OS)
• Support-related data (e.g., call recordings, screenshots)
• User interaction info (e.g., messages, usage logs)
• Newsletter subscriptions
• Feedback/surveys

We only collect sensitive personal data with your explicit consent.

How do we use cookies?

We use first- and third-party cookies to:

• Operate our website (essential cookies)
• Enhance features (functional cookies)
• Measure usage (analytics cookies)
• Deliver ads (marketing cookies)

You can manage cookies via your browser settings. We currently do not respond to “Do Not Track” signals.

What legal basis do we rely on?

• Express or implied consent
• Legitimate interest, where applicable
• Legal obligations, when required

You may withdraw your consent at any time by contacting us.

Who do we share data with?

• Your employer, if you access services through them
• Service providers, for hosting, analytics, support, and more
• Marketing partners, for ad targeting
• Legal authorities, when required by law
• In the event of a business sale or reorganization

Digital advertising practices

We participate in advertising networks to display TRANSTEX ads across the internet. These networks collect data through cookies and web beacons.

Note: This does not apply to internal TRANSTEX platforms.

How do we protect your personal data?

• Security-by-design
• Encryption
• Access controls
• 24/7 incident response

Where do we store your data?

Your data is primarily hosted in secure Canadian data centers. We ensure our third-party service providers uphold strict privacy standards.

How long do we retain your data?

We retain personal data only as long as necessary to fulfill its purpose or as required by law.

Disclosure of information

We do not share your personal information with third parties without your consent, except as required by law or with our mandated service providers (e.g. web hosting, newsletters).

Your rights

You can request to:

• Access your data
• Correct inaccuracies
• Withdraw consent
• File a complaint

In Québec, contact the Commission d’accès à l’information du Québec.

In Canada, reach out to the Office of the Privacy Commissioner of Canada.

Updates to this Privacy Statement

We may update this Statement due to changes in legislation or our practices. The most recent version is always available online. Major changes will be clearly communicated.

Contact us